Delivery & Returns

Delivery

Postage cost for the UK is as follows:

£150+ VAT - FREE

Under £150 postage is £10.99

 

Order before 12pm for same day despatch!

We usually aim to dispatch all goods within 24 hours.

When the goods are dispatched, we will immediately send you a confirmation by email. We send all our goods by Royal Mail and for larger parcels by UPS or other couriers. Goods are insured up to the point of signature (in case of recorded delivery) at the designated address, and you should ensure that delivery is to the correct recipient.

Under unforeseen circumstances, we may not be able despatch on the same day and therefore we do not guarantee this service. 

Returns & Refunds

We want you to be happy with your purchase. If you are not, for any reason, we will refund you as part of our no-hassle 30-day money back guarantee. Please email us for return details.

We endeavour to refund you as soon as we have inspected the goods. Note, we are unable to refund original or return postage costs.
Return the item unused in its original condition by Royal Mail or courier and remember to take out extra postal insurance to cover the value of the package in transit if it cost more than £50. This cost should be met by yourself.

We cannot accept returns of items that have been used, altered or not returned in its original condition.

Damaged Goods

In the unlikely event of goods being damaged in transit, this should be immediately reported to Royal Mail Customer Services on 0845 7740 740 and to ourselves by email: Contact us by Email. Please keep all packaging materials for examination by the Royal Mail and remember to include your order number in any correspondence. These items will ordinarily be replaced free of charge.

Website Payments

We use a highly secure payment system that Shopify provides. 

The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organizations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.

If you want to sell online and accept payments from Visa, Mastercard, American Express, or Discover, your software and hosting needs to be PCI compliant.

Shopify is certified Level 1 PCI DSS compliant. This compliance extends by default to all stores powered by Shopify.

How to add an item to your shopping basket: Once you 'add to basket' the item will be added to your shopping basket. You can then view your shopping basket, remove any items and have an option to continue shopping or to proceed to checkout. Once you go to checkout, you will need to fill in your details before proceeding to the page with delivery costs and sub-total.